Privacy policy

This English translation is provided for reference only. In the event of any discrepancy, the Japanese version shall prevail.

tryX Inc. (hereinafter "the Company") recognizes the importance of protecting personal information, complies with the Act on the Protection of Personal Information (hereinafter the "APPI"), and endeavors to handle and protect user information, including personal information, appropriately in accordance with the following Privacy Policy (hereinafter "this Privacy Policy"). Unless otherwise specified in this Privacy Policy, the definitions of terms used in this Privacy Policy follow those of the APPI.

1. Definition of Personal Information, User Information Collected, and Methods of Collection

In this Privacy Policy, "personal information" means personal information as defined in Article 2, Paragraph 1 of the APPI.

In this Privacy Policy, "user information" means information relating to the identification of users, records of activity on communication services, and other information generated or accumulated in connection with users or their devices, which the Company collects in accordance with this Privacy Policy.

The user information collected by the Company is as follows, depending on the method of collection.

  1. Information provided by users
    • Profile information such as name, username, date of birth, gender, self-introduction, interests, and occupation
    • Contact information such as email address, telephone number, postal code, and address
    • Delivery information for products (name, address, telephone number, etc.)
    • Information on product purchase history and order details
    • Still images, including images of the user
    • Information entered or submitted by users through input forms or other methods specified by the Company
    • Information on payment methods, such as bank account information, credit card information, and electronic money information
  2. Information provided by other services when users permit linkage with those services in using the Company's services
    If a user permits linkage with another service, such as a social networking service, in using the Company's services, the Company will collect the following information from that external service based on the content the user agreed to at the time of permission.
    • The ID used by the user on that service
    • Other information that the user has permitted to be disclosed to contacts under the privacy settings of that external service
  3. Information collected by the Company when users use the Company's services
    The Company may collect information on access to and use of its services. This includes the following information.
    • Referrer
    • IP address
    • Information on server access logs
    • Cookies, ADID, IDFA, and other identifiers
  4. Information collected by the Company based on the user's individual consent when using the Company's services
    • Location information

2. Purposes of Use of Personal Information

The Company uses personal information for the following purposes.

  1. Providing, maintaining, and improving the Company's services, including accepting registrations, verifying identity, authenticating users, recording user settings, providing customized services, and processing payments; billing for products, managing purchase history, and providing after-sales service such as returns, exchanges, and repairs
  2. Delivering and packing products and other shipping operations
  3. Providing information on services, products, campaigns, lectures, seminars, and other events, and responding to inquiries
  4. Researching and analyzing marketing data, conducting surveys, developing new services, and advertising
  5. Analyzing the number of users, traffic, and usage of the services
  6. Delivering, displaying, and measuring the effectiveness of advertisements, and displaying the most appropriate advertisements on other companies' websites based on users' interests and their use of the Company's website
  7. Monitoring and responding to fraudulent activities
  8. Notifying users of changes to terms and other matters related to the Company's services
  9. Recruiting and selecting personnel
  10. Other purposes specified individually in the Company's services

3. Changes to the Purposes of Use

The Company may change the purposes of use of personal information within a scope reasonably deemed to be related to the original purposes. If changed, the Company will notify the individual who is the subject of the personal information (hereinafter the "Individual") or make a public announcement.

4. Restrictions on the Use of Personal Information

Except as permitted by the APPI or other laws and regulations, the Company will not handle personal information beyond the scope necessary to achieve the purposes of use without the consent of the Individual. However, this does not apply in the following cases.

  1. When required by laws and regulations
  2. When necessary to protect the life, body, or property of a person and it is difficult to obtain the consent of the Individual
  3. When especially necessary to improve public health or promote the sound development of children and it is difficult to obtain the consent of the Individual
  4. When it is necessary to cooperate with a national agency, a local government, or a person entrusted by them in performing duties prescribed by laws and regulations, and obtaining the consent of the Individual is likely to impede the performance of those duties

5. Proper Acquisition of Personal Information

5.1 The Company acquires personal information properly and will not acquire it by deception or other wrongful means.

5.2 The Company will not acquire special care-required personal information (as defined in Article 2, Paragraph 3 of the APPI) without obtaining the prior consent of the Individual, except in the following cases.

  1. When any of the items in Section 4 applies
  2. When the special care-required personal information has been made public by the Individual, a national agency, a local government, a person listed in the items of Article 76, Paragraph 1 of the APPI, or any other person specified by the rules of the Personal Information Protection Commission
  3. When acquiring special care-required personal information that is evident from the Individual's appearance by visually observing or photographing the Individual
  4. When receiving special care-required personal information in a manner deemed not to constitute provision to a third party under the proviso to Section 7.1

5.3 When receiving personal information from a third party, the Company will confirm the following matters as prescribed by the rules of the Personal Information Protection Commission, except where the provision falls under any of the items in Section 4 or is made in a manner deemed not to constitute provision to a third party under the proviso to Section 7.1.

6. Security Management of Personal Information

To ensure the secure management of personal information against risks such as loss, destruction, alteration, and leakage, the Company exercises necessary and appropriate supervision over its employees. When entrusting all or part of the handling of personal information to a third party, the Company exercises necessary and appropriate supervision over the contractor to ensure the secure management of personal information.

7. Provision to Third Parties

7.1 Except in cases falling under any of the items in Section 4, the Company will not provide personal information to third parties other than in the following cases.

  1. When the prior consent of the Individual has been obtained for the provision of personal information to a third party
  2. When personal information is provided in connection with entrusting all or part of its handling within the scope necessary to achieve the purposes of use
  3. When personal information is provided in connection with the succession of business due to a merger or other reasons

7.2 Notwithstanding Section 7.1, except in cases falling under any of the items in Section 4, when the Company provides personal information to a third party in a foreign country (excluding countries designated by the rules of the Personal Information Protection Commission under Article 24 of the APPI; and excluding third parties that have established systems conforming to the standards designated by such rules under Article 24 of the APPI), the Company will obtain in advance the Individual's consent to the provision to a third party in a foreign country.

7.3 When the Company provides personal information to a third party, it will create and retain records in accordance with Article 25 of the APPI.

7.4 When the Company receives personal information from a third party, it will conduct the necessary confirmations in accordance with Article 26 of the APPI and create and retain records of such confirmations.

8. Disclosure of Personal Information

When requested by the Individual to disclose personal information under the APPI, the Company will, after confirming that the request is made by the Individual, disclose it to the Individual without delay (if the personal information does not exist, the Company will notify the Individual to that effect). However, this does not apply if the Company is not obligated to disclose it under the APPI or other laws and regulations.

Please note in advance that a fee (1,000 yen per request) may be charged for notification of the purposes of use and disclosure of retained personal information.

9. Correction of Personal Information

When requested by the Individual, on the grounds that the personal information is untrue, to correct, add to, or delete its content (hereinafter "Correction, etc.") under the APPI, the Company will, after confirming that the request is made by the Individual, conduct the necessary investigation without delay within the scope necessary to achieve the purposes of use, make the Correction, etc. based on the results, and notify the Individual to that effect (if the Company decides not to make the Correction, etc., it will notify the Individual to that effect). However, this does not apply if the Company is not obligated to make the Correction, etc. under the APPI or other laws and regulations.

10. Suspension of Use of Personal Information

When requested by the Individual to suspend the use of or erase personal information (hereinafter "Suspension of Use, etc.") under the APPI on the grounds that it is being handled beyond the scope of the purposes of use announced in advance or that it was acquired by deception or other wrongful means, or when requested to stop providing it to third parties (hereinafter "Suspension of Provision") under the APPI on the grounds that it is being provided to a third party without the Individual's consent, and the request is found to be justified, the Company will, after confirming that the request is made by the Individual, carry out the Suspension of Use, etc. or the Suspension of Provision without delay and notify the Individual to that effect. However, this does not apply if the Company is not obligated to carry out the Suspension of Use, etc. or the Suspension of Provision under the APPI or other laws and regulations.

11. Use of Cookies and Other Technologies

The Company's services may use cookies and similar technologies. These technologies help the Company understand how its services are used and contribute to improving them. Users who wish to disable cookies can do so by changing their web browser settings. However, disabling cookies may make some features of the Company's services unavailable.

12. Inquiries

For requests for disclosure, opinions, questions, complaints, or other inquiries regarding the handling of personal information, please contact the following.

Please note that we do not accept inquiries by telephone or fax.

[Contact]

tryX Inc., Administration Department

Address: Ginza Otake Bizidence 2F, 1-22-11 Ginza, Chuo-ku, Tokyo, Japan

Representative Director: Takuji Sekiya

E-Mail: contact[at]tryx-co.ltd

  *Please replace [at] with @ when sending.

13. Continuous Improvement

The Company will review the handling of personal information as appropriate and strive for continuous improvement, and may change this Privacy Policy as necessary.

[Established: January 6, 2019]

[Revised: June 4, 2020]

[Revised: January 21, 2026]