Legal notice

This English translation is provided for reference only. In the event of any discrepancy, the Japanese version shall prevail.

Legal Notice (Disclosure under the Act on Specified Commercial Transactions)

Seller: tryX Inc.

Person responsible for operations: Takuji Sekiya, Representative Director

Address: 〒104-0061

　 Ginza Otake Bizidence 2F, 1-22-11 Ginza, Chuo-ku, Tokyo, Japan

Telephone: 03-6823-8700

*We do not accept orders or cancellations by telephone. To help us serve you better, please contact us by email at the address below or through the contact form on our website.

Email: support@brainpro-jp.com 

Website: https://brainpro-jp.com/

Price: Stated on each product page.

Charges other than the product price:

  • Consumption tax: Reduced rate of 8% (as a food product; shipping and fees are 10%)

  • Shipping: The following shipping fees (tax included) apply depending on the total order amount and delivery area.

    ■ Honshu, Hokkaido, Shikoku, and Kyushu

    • Order total under ¥7,000 (e.g., an order of 1 box): Mailbox delivery: flat rate of ¥350 nationwide

    • Order total under ¥13,000 and exceeding mailbox package size (e.g., an order of 2 boxes): Standard courier: ¥700

    • Order total of ¥13,000 or more (e.g., the 3-box set): Free shipping (we cover the full shipping cost)

Payment methods:

  • Credit card (Visa, Mastercard, American Express, JCB)


Payment timing

  • One-time purchases: Payment is processed when your order is completed.
  • Subscriptions: The first payment is processed when your order is completed. From the second order onward, payment is processed automatically at the interval you selected, counted from the previous order date. The date your credit card is charged depends on the rules of your card issuer.

 

Delivery timing

As a rule, orders are shipped by our designated carrier within 3 business days (excluding weekends, public holidays, and the year-end/New Year holidays) after the order is confirmed.

*If delivery is delayed due to bad weather, carrier circumstances, or any other reason, we will notify you by email or other means.

 

Cancellations

For customers trying BRAIN PRO for the first time only, if the product does not meet your expectations, we will refund the full price of your first delivery within 20 days of its arrival, even if the product has been opened or eaten.

  • Eligible products: Products from your first purchase at our store (limited to once per household)
  • Request deadline: Within 20 days of arrival
  • How to request: Contact customer support (LINE (@726aebmo) or support@brainpro-jp.com) and let us know that you would like a refund.
  • Returning the product: After contacting us, please return all remaining products to the designated address. (*We are sorry, but return shipping costs are the customer's responsibility.)
  • Refund: Once we have confirmed the returned items, we will issue a refund to the credit card used for the purchase.


Deadline for canceling, skipping, or changing a subscription

If you wish to change or cancel your next delivery, please complete the procedure on My Page by 23:59 on the day before your next scheduled order date.

 

Returns and exchanges for defective products (all purchases)

If the product arrives damaged or soiled, or differs from what you ordered, we will exchange it immediately.
(*Except for the first order covered by the "20-Day Full Money-Back Guarantee," we do not accept returns or refunds for customer reasons.)

  • Contact deadline: Within 7 days of arrival
  • Contact: Customer support (LINE (@726aebmo) or support@brainpro-jp.com)
  • Response: After confirming the condition of the defective product, we will promptly ship a replacement. (We will cover the return shipping costs.)