This English translation is provided for reference only. In the event of any discrepancy, the Japanese version shall prevail.

Cancellation Policy and Special Terms for Subscriptions

So that you can shop with peace of mind, we have set out the following terms regarding returns, cancellations, and subscriptions. Please be sure to read them before placing an order.

 1. First-Order "20-Day Full Money-Back Guarantee"

For customers trying BRAIN PRO for the first time only, if the product does not meet your expectations, we will refund the full price of your first delivery within 20 days of its arrival, even if the product has been opened or eaten.

• Eligible products: Products from your first purchase at our store (limited to once per household)
• Request deadline: Within 20 days of arrival
• How to request: Contact customer support (LINE (@726aebmo) or support@brainpro-jp.com) and let us know that you would like a refund.
• Returning the product: After contacting us, please return all remaining products to the designated address. (*We are sorry, but return shipping costs are the customer's responsibility.)
• Refund: Once we have confirmed the returned items, we will issue a refund to the credit card used for the purchase.

 

2. Returns and Exchanges for Defective Products (All Purchases)

If the product arrives damaged or soiled, or differs from what you ordered, we will exchange it immediately.
(*Except for the first order covered by the "20-Day Full Money-Back Guarantee," we do not accept returns or refunds for customer reasons.)

• Contact deadline: Within 7 days of arrival
• Contact: Customer support (LINE (@726aebmo) or support@brainpro-jp.com)
• Response: After confirming the condition of the defective product, we will promptly ship a replacement. (We will cover the return shipping costs.)

 

 3. Order Cancellations

■ One-time purchases and the first subscription order

Our system automatically begins preparing shipments (warehouse integration) immediately after an order is completed. Therefore, as a rule, we cannot accept cancellations or changes for customer reasons after an order is confirmed.

4. Canceling or Changing a Subscription (Second Delivery Onward)

The subscription is an ongoing plan in which products are automatically delivered at your chosen interval until you request cancellation.

■ Deadline for cancellations, skips, and changes

If you wish to change or cancel your next delivery, please complete the procedure on My Page by 23:59 on the day before your next scheduled order date.

*Important

Order data is automatically sent to our shipping system at 6:00 a.m. on the scheduled delivery date. After the above deadline, the order has already entered the shipping process and cannot be canceled or changed in our system. Changes made after the deadline will apply from the delivery after next, so please complete the procedure early.

 

■ How to make changes

Log in to My Page on our store and use the "View or change your subscription" menu to change your delivery date, skip a delivery, or cancel at any time, 24 hours a day.

 

5. Special Notes on Subscriptions (Disclosure under the Amended Act on Specified Commercial Transactions)

The terms for each delivery for customers with a subscription are as follows.

(1) Quantity per delivery

Each delivery contains one box of BRAIN PRO (12 bars).

(2) Price and total payment

This subscription has no minimum number of purchases (no so-called "minimum commitment").

• First order: ¥4,980 (tax included, free shipping)

*If you use a coupon or special campaign, the discounted price will be the price of your first order. Please check the final payment amount on the checkout (order confirmation) screen.

• Second order onward: ¥4,980 (tax included, free shipping)
• Estimated total payment:
  • If you cancel after the first order: ¥4,980 (tax included)
  • Estimated total if you continue for six months (6 orders): ¥29,880 (tax included)
    

 

(3) Payment timing and method

• Payment method: Credit card
• Timing of each payment:
• First order: Charged immediately when your order is completed.
• Second order onward: Charged automatically at around 6:00 a.m. on the scheduled delivery date.

(4) Delivery timing (shipping and mailbox delivery)

The delivery method depends on the number of boxes delivered at one time (order quantity).

■ Shipping timing

• First delivery: Shipped within 1–3 business days after your order and payment are completed.
• Second delivery onward: Shipped automatically according to the delivery interval you selected.

■ Delivery method and notes

[For deliveries of 1 box] As a rule, shipped by mailbox delivery (Nekopos, etc.). It is usually delivered to your mailbox about 1–3 days after shipping.
*Note: As this is mailbox delivery, delivery dates and times cannot be specified. Delivery is deemed complete when the carrier's tracking system shows "delivered to mailbox."

[For deliveries of 2 or more boxes] Due to package size, shipped by courier (hand delivery). *Note: If you are not home, the carrier will leave a notice in your mailbox; please request redelivery from the carrier within the holding period. If the product is returned to us due to an extended absence or similar reason, you may be charged for reshipping.

 

(5) Withdrawal or cancellation of an application

As described in "4. Canceling or Changing a Subscription (Second Delivery Onward)" on this page, please complete the procedure on My Page by 23:59 on the day before your next scheduled delivery date. The "20-Day Full Money-Back Guarantee" applies to your first purchase only.

(6) Application period (if limited)

* As a rule, there is no deadline for applying for this subscription. (*If we run a campaign, details will be stated on the product page.)