If you have registered an incorrect address

Before the payment date

You can change your address.

Click here for instructions on how to change your address>

On or after the day following the payment date

We sincerely apologize, but as the shipping arrangements for your order have already been completed, we are unable to accept requests for delivery address changes (forwarding) while the package is in transit due to the postal delivery system.

In the event that the product is returned to us due to an unknown address, we will proceed with the arrangements to reship it to the correct address.

If your order is urgent, we apologize for the inconvenience, but please contact Yamato Transport (or Japan Post) directly with your tracking number to consult with them on whether a change is possible.