FAQ

How to change the billing address

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. I would like to change my billing address. How can I...

I canceled my subscription but still received a...

We apologize for the inconvenience. There are generally three possible reasons for this. Please kindly check if any of the following situations apply to you. 1. You have logged in...

How to apply a coupon to your subscription (2nd...

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. How to Apply Coupons for Recurring Orders (2nd Shipment Onwards) This...

Invoices and receipts

Once your monthly subscription payment is processed, an "Order Confirmation Email (Order Receipt)" will be automatically sent to your registered email address.  You may use this "Order Confirmation Email" as...

Questions regarding product quality

Q. Sometimes the surface turns white; is it still safe to eat?A. When the fat in chocolate that has melted at a high temperature cools and solidifies, it can turn...

How to pause a recurring subscription

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. If you have too much product or would like to change...