FAQ

How to skip a scheduled delivery

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. I want to skip my subscription What does it mean to...

How to check your subscription items

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. I signed up for a subscription but cannot find my products...

How to change the credit card for a recurring o...

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. How to change the credit card for your subscription Log in...

How to change the delivery date (payment date)

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. I want to change the delivery date (payment date) *Changing the...

How to apply a coupon

How to Use Coupons Log in to My Page > Select a product > Select a purchase method and add to cart > Enter the coupon code > Tap [Apply]...

If you have registered an incorrect address

Before the payment date You can change your address. Click here for instructions on how to change your address> On or after the day following the payment date We sincerely...