FAQ

When will my order arrive?

Orders are typically shipped the day after they are placed (excluding Sundays and holidays), and will arrive within 1–2 days of shipment (for the Honshu and Shikoku regions). Please allow...

How to change your address

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. [Overview] How to Change Your Address Important Notes For subscription orders,...

Change subscription cycle

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. Can I change my order interval? You can do so using...

How to log in to My Page

How to log in to My Page Top left ≡ Menu > Login > Enter email address > Enter login code > Login complete [STEP 1] Tap the ≡ Menu...

How to cancel a subscription

Note: My Page is currently available in Japanese only. Button names are shown in Japanese, with English in parentheses. Differences Between Pausing and Canceling Pause: Your subscription will be suspended....